Problem with getting VOIP device working

Jay · 02-19-2010, 04:53 AM

Hello guys, to start i need to inform am not really an IT guy, i know very little about IT, so please bear with me if my questions seems stupid to you guys. Thanks.
I am based in Ireland and my ISP is Vodafone. I have got 2 static IPs, one is assigned to my router and the other i intended to use in a VOIP device. However, the device is just not working although am sure all configurations are properly done! Also, i have noticed that when i type in the static IP am using for the VOIP device, in the web browser, all i get is "internet explorer cannot display the webpage". Being a static IP, shouldnt we be able to type it anywhere in the world and the IP details should show up?

I have been told by Vodafone that they do not support VOIP....does that make any sense?

Can anybody help or advise me?

AboveTheLogic · 02-19-2010, 02:15 PM

Putting in the static IP from the outside might not get you anything - your ISP might be blocking port 80 which wouldn't allow anything to pass through if you just put in http://<your.ip.address.here> in a browser - so that's not a conslusive troubleshooting step, really

I have little experience with VOIP devices, but I did use a Vonage device for a while. I just plugged it in and as long as it had a path to the internet it would work.

Do you have any more info to share about the hardware devices you are using? Model numbers?

Jay · 02-20-2010, 08:45 PM

Thanks for your response "above the logic", reallly appreciate it. The device am using is a DLINK DVG 2001S. The system has been working when i was in the UK, a year ago, it's here in Ireland that am having trouble with it, but then i had a different ISP there.

Is there anything you can advise me?

Jay · 02-24-2010, 04:54 PM

hello,

The device i am using is a Dlink DVG2001S.

I used the same device when i was in UK a while ago and it was working fine.

Any advice/help would be much appreciated.

Thanks.

AboveTheLogic · 02-24-2010, 07:10 PM

Quote:

Originally Posted by Jay

Thanks for your response "above the logic", reallly appreciate it. The device am using is a DLINK DVG 2001S. The system has been working when i was in the UK, a year ago, it's here in Ireland that am having trouble with it, but then i had a different ISP there.

Is there anything you can advise me?

I'm wondering if your VOIP provider will only allow connection from within the UK, have you asked them?

02-19-2010, 04:53 AM	#1
Jay Member Join Date: Feb 2010 Posts: 3	Problem with getting VOIP device working Hello guys, to start i need to inform am not really an IT guy, i know very little about IT, so please bear with me if my questions seems stupid to you guys. Thanks. I am based in Ireland and my ISP is Vodafone. I have got 2 static IPs, one is assigned to my router and the other i intended to use in a VOIP device. However, the device is just not working although am sure all configurations are properly done! Also, i have noticed that when i type in the static IP am using for the VOIP device, in the web browser, all i get is "internet explorer cannot display the webpage". Being a static IP, shouldnt we be able to type it anywhere in the world and the IP details should show up? I have been told by Vodafone that they do not support VOIP....does that make any sense? Can anybody help or advise me?

02-19-2010, 02:15 PM	#2
AboveTheLogic Super Moderator Join Date: Jul 2008 Location: Los Angeles Posts: 475	Putting in the static IP from the outside might not get you anything - your ISP might be blocking port 80 which wouldn't allow anything to pass through if you just put in http://<your.ip.address.here> in a browser - so that's not a conslusive troubleshooting step, really I have little experience with VOIP devices, but I did use a Vonage device for a while. I just plugged it in and as long as it had a path to the internet it would work. Do you have any more info to share about the hardware devices you are using? Model numbers? __________________ Internet IP vs. Local IP Port Forwarding

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02-20-2010, 08:45 PM	#3
Jay Member Join Date: Feb 2010 Posts: 3	Thanks for your response "above the logic", reallly appreciate it. The device am using is a DLINK DVG 2001S. The system has been working when i was in the UK, a year ago, it's here in Ireland that am having trouble with it, but then i had a different ISP there. Is there anything you can advise me?

02-24-2010, 04:54 PM	#4
Jay Member Join Date: Feb 2010 Posts: 3	hello, The device i am using is a Dlink DVG2001S. I used the same device when i was in UK a while ago and it was working fine. Any advice/help would be much appreciated. Thanks.