Can't access my public IP?!?

[Danysa]

hi, well yes...my friend helping me now to access to my public IP,but...

I put now this:

Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.65
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 216.146.35.35
216.146.36.36

IP Cam:

IP address 192.168.1.70
Subnet mask 255.255.255.0
Default router 192.168.1.1
Primary DNS 216.146.35.35
Secondary DNS 216.146.36.36


Router port forward:

Name IP TCP Port UDP Port Enable
HTTP 192.168.1.70 80 80 Enable

And same problem...I dont know is this important, but on my router IP Pool Range: 192.168.1.64-192.168.1.240 and my IP Cam is 192.168.1.70 is that problem?! Well since Im new in network maybe this is stupid question

Originally Posted by wimiadmin

ok...first things first.

On your computer, you show an IP of 169.x.x.x...that's an IP the computer gives itself when it cannot connect to the DHCP server. In this case, it looks as though DHCP is disabled. You can either enable DHCP or assign your computer a static IP in the 192.168.1.x range.

Second thing is....you won't be able to access your camera from a public IP from your computer. You are behind the router. Essentially, your router is not going to let you go out to come back in. That's why I said you'll need a friend to help. Or, did you get a friend to help and it's not working from their end?

[wimiadmin]

There are no stupid questions. The .70 IP should be fine.

Does your router have an option for DMZ? If it does have that option, put the .70 web cam in the DMZ and see if your friend can access it then?

Let me know the results.

Oh....by the way.....can you access the cam by going to 192.168.1.70? Just want to make sure.

[Danysa]

thank you for your help...well yes locally I can access to my camera panel 192.168.1.70 and work fine

Now I put also:
Enable DMZ
DMZ Host IP Address:192.168.1.70

But he cant get it

Originally Posted by wimiadmin

There are no stupid questions. The .70 IP should be fine.

Does your router have an option for DMZ? If it does have that option, put the .70 web cam in the DMZ and see if your friend can access it then?

Let me know the results.

Oh....by the way.....can you access the cam by going to 192.168.1.70? Just want to make sure.

[aprotosimaki]

Originally Posted by Danysa

hi, well yes...my friend helping me now to access to my public IP,but...

I put now this:

Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.65
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 216.146.35.35
216.146.36.36

IP Cam:

IP address 192.168.1.70
Subnet mask 255.255.255.0
Default router 192.168.1.1
Primary DNS 216.146.35.35
Secondary DNS 216.146.36.36


Router port forward:

Name IP TCP Port UDP Port Enable
HTTP 192.168.1.70 80 80 Enable

And same problem...I dont know is this important, but on my router IP Pool Range: 192.168.1.64-192.168.1.240 and my IP Cam is 192.168.1.70 is that problem?! Well since Im new in network maybe this is stupid question

As the previous responder pointed out, the first step is to make sure your camera is actually listening on port 80.

To test this, from your local Windows box can you access the camera via the URL http://192.168.1.70? If not, you need to fix this first.

But if you can access it locally but not remotely, make sure your camera's web-server is not actually redirecting you to https://192.168.1.70. If so, you may have to also forward incoming port 443 as well (the port used by https). This is a guess of course but it would make sense to me that the camera manufacture might require https if you have to login first to access your camera (via the web).

Also make sure your camera's web server is not using a 'hosts allow' setting. I could well imagine that the web server is initially configured to only allow traffic to it from its local subnet (i.e. 192.168.1.0/24). If this is the case, you will need to refine this setting so that machines out there on the Internet can access it.

Finally, does your friend's browser display any type of error or informational message, when he attempts to access the camera remotely? And is there anything in the camera's web server's log about this.

[wimiadmin]

Yep....good suggestions.

I'm also going to add that your ISP might block port 80 hosting. Is it possible to move the camera to port 8080 and have your friend access it via http://yourip:8080

You'll have to change your forwarding rules or just leave the cam in the DMZ until you can access it from the outside.

BTW, what is the manufacturer and model of the camera. I'd like to look at their specs....might see something there that would help more.

[Danysa]

Hi all, well camera use http dont redirecting me to https...

Also make sure your camera's web server is not using a 'hosts allow' setting. I could well imagine that the web server is initially configured to only allow traffic to it from its local subnet (i.e. 192.168.1.0/24). If this is the case, you will need to refine this setting so that machines out there on the Internet can access it.

well since Im dont know much about network can you help me out how to do this?


I'm also going to add that your ISP might block port 80 hosting. Is it possible to move the camera to port 8080 and have your friend access it via http://yourip:8080

well Im all ready try 8080 and 10000, but also same problem

My model of IP Cam is Vivotek IP7131.


Thank you again that you helping me out

[Danysa]

also this is what he get with browser:

Connection Interrupted

The connection to the server was reset while the page was loading.

The network link was interrupted while negotiating a connection. Please try again.

[wimiadmin]

Also make sure that your friend is using the same browser that you're using to access the camera.

I read the spec sheet and it sounds like you've got everything set up correctly for someone from the outside to connect to the cam. I'm not really sure what's going on. With the cameras IP in the DMZ, port forwarding should not be a problem as the DMZ takes that IP and places it in an area where everything about that IP is accessible from an external network. Good idea to try port 10000 since 8080 didn't work. Too bad that didn't fix the issue.

What is the brand/model of your router?

[aprotosimaki]

There are two things in the manual to check.

1. Page 31: Access List

This is the hosts.allow/hosts.deny settings I was alluding to earlier. You may need to set this.

2. Page 15-16

Make sure it is set to use http.

3. I cannot tell from your previous message whether you can access the camera from your local machine. You still need to perform this check.

[Danysa]

Well seems I dont have luck for this...router that I use is:

http://portforward.com/english/route...-A/Portmap.htm

Just want to thank you all for all answers

Dany